Refund Policy

When you buy Zeryium, the virtual currency is delivered to your account immediately. Because it is a digital good that is consumed in-game, purchases are generally final once delivered.

We will review refund requests in these situations: you were charged but did not receive the Zeryium or item you paid for; you were charged more than once for the same purchase; or the charge was not authorized by you.

We generally do not refund purchases simply because virtual currency has been spent, or because of changes we make to game balance or content.

Contact us at the address below within 30 days of the purchase with your account name, the approximate date and amount, and a description of the problem. We will respond and, where a refund is warranted, process it back to your original payment method.

If you believe a charge is wrong, please contact us first — we can usually resolve it faster than a bank dispute. Initiating a chargeback for a legitimate, delivered purchase may result in suspension of your account.

Nothing in this policy limits any refund or cancellation rights you have under the consumer-protection laws that apply to you. Where those laws give you stronger rights than this policy, those laws apply.